FAQ

Can I get support after purchase?

Yes, our team provides full technical support, installation advice, and follow-up services even after the sale.

What if I receive defective products?

Please send us pictures or videos of the issue. We will investigate and provide a free replacement or refund as agreed.

Do your products have a warranty?

Yes. All our products come with a 12-month quality warranty from the date of shipment.

Are your prices competitive?

Yes, we offer factory-direct prices. For large quantities, we provide volume discounts to help you stay competitive.

What payment terms do you accept?

We accept T/T (bank transfer), Western Union, Alipay and Wise. 30% deposit, 70% before shipment is our standard term.

What currency and unit are your prices quoted in?

Prices are quoted in USD per piece (USD/pc) or RMB per piece (RMB/pc)

Which ports do you ship from?

We usually ship from Qingdao or Guangzhou, depending on your destination.

What’s your delivery time?

Normally 15–25 days after receiving the deposit. For stock items, we can ship within 7 days.

How do you pack your products?

Each clutch part is individually boxed. Strong cartons and pallets are used for sea shipping to ensure safety during transport.

What is your Minimum Order Quantity (MOQ)?

For regular clutch models, the MOQ is usually 10–50 pcs. For rare models, we may require 100-200 pcs due to the stamping mold cost. Other parts vary by category.

Do you have the part I need?

You can send us the OE number, vehicle model, or product photo. Our technical team will help confirm compatibility quickly.

Can I customize the packaging or brand?

Yes, we offer OEM and neutral packaging. Your brand or logo can be printed on the box if the order quantity meets our minimum requirement.

What types of products do you offer?

Our core products include clutch discs, clutch covers, air dryers, and relay valves. We also supply a wide range of spare parts including wear parts, body parts, and chassis components for trucks, buses, passenger cars, construction machinery, and tractors.

Which markets do you mainly serve?

Our products are mainly exported to Central America, South America, Africa, Central Asia, North Asia, South Asia, Southeast Asia and the Middle East, selling well in more than 30 countries.

What is your brand name?

Our brand is OXYLE,FK.

Are you a manufacturer or trading company?

We are a clutch factory based in Hejian, Hebei, China, since 2004. We also supply other truck parts.

What are your packaging conditions?

Usually, we pack the goods in a neutral brown carton. If you have a legally registered patent, we can pack the goods in your brand box after receiving your authorization letter.

What are your payment terms?

T/T, PAYPAL or others.

Before you pay the balance, we will show you photos of the products and packages.

What is your terms of delivery?

FOB.EXW.

How is your delivery time?

Generally speaking, it will take less than 30-60 days after receiving your advance payment. The specific delivery time depends on the product and the order quantity.

Can you produce according to samples?

Yes, we can produce according to your samples or technical drawings. We can make molds and fixtures.

What is your sample policy?

If we have stock, we can provide samples, but the customer must pay the sample fee and express delivery fee.

Do you test all the goods before delivery?

Yes, we conduct 100% testing before delivery.

How do you make our business a long-term good cooperative relationship?

1. We maintain excellent quality and competitive prices to ensure that our customers benefit;

2. We respect every customer, such as our friends, we sincerely do business with them and make friends, no matter where they come from.

Wonder if you accept small orders?

Do not worry. Feel free to contact us. We accept small order.

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